FAQ: Deluxe Board Game Train Sets
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Is there a retailer pledge level?

We are not offering a retailer pledge level for this campaign.

We have no problem with you selling our sets your retail store, but you will need to pledge to receive them at the same price as all other backers.

Last updated: April 06, 2021 11:10

Are there discounts for group/bulk purchases?

We can’t offer price discounts for bulk purchases.

However, if you’d like to place a large order, we CAN offer discounted shipping. Please message us directly for a personalized shipping quote.

Last updated: April 06, 2021 11:10

Are there any Ticket to Ride games that the tins do not fit into?

We’ve sized our tins to fit the inserts in most standalone Ticket to Ride games.

However, our tins do not fit into the inserts that come with the following Ticket to Ride games:

Ticket to Ride: Europe (latest printings) Ticket to Ride: Rails and Sails Ticket to Ride: Marklin

As far as we are aware from our testing, our tins do fit into the inserts that come with all other Ticket to Ride games.

Last updated: April 11, 2021 19:33

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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